Terms & Conditions
TERMS OF WEBSITE USE
INFORMATION ABOUT US
Our sites are operated by Blossom Cosmetics Ltd ("We" or "us"). We are registered in England and Wales under company number 08568506 and have our registered office BioCity Nottingham, Pennyfoot Street, Nottingham, NG1 1GF.
We are a limited company.
CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
CHANGES TO OUR SITE
We may update our sites from time to time, and may change the content at any time. However, please note that any of the content on our sites may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our sites, or any content on any of them, will be free from errors or omissions.
ACCESSING OUR SITE
Our sites are made available free of charge. If you access our sites via your mobile phone or other mobile device, your network provider's normal tariffs and/or charges (such as data charges) will apply.
We do not guarantee that our sites, or any content on any of them, will always be available or be uninterrupted. Access to our sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our sites without notice. We will not be liable to you if for any reason any of our sites are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our sites.
Our sites are directed to people residing in the United Kingdom. We do not represent that content available on or through our sites are appropriate or available in other locations. We may limit the availability of our sites or any service or product described on our sites to any person or geographic area at any time. If you choose to access our sites from outside the United Kingdom, you do so at your own risk.
YOUR ACCOUNT AND PASSWORD
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may not extract or reutilise part of the contents of the website without the written consent of Blossom Cosmetics Ltd. Blossom Cosmetics Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with our written consent. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.
Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Blossom Cosmetics Ltd.
NO RELIANCE ON INFORMATION
The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.
Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites are accurate, complete or up-to-date.
LINKING TO OUR SITE
You may link to our home page or product pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our sites in any website that is not owned by you.
Our sites must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our sites other than that set out above, please contact firstname.lastname@example.org
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
In your use of our Website, to the extent not prohibited by law, we accept no liability for any:
loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started to use our Website);
business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).
We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
TERMS OF SALE
BUYING FROM US
You must be 18 or over to purchase Products from us via our Website.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. Products may show some colour variation. To the extent permitted by law, we accept no liability associated with such variations.
The packaging of the Products may vary from that shown on images on our site.
Main ingredients are detailed in product descriptions. It is your responsibility to ensure the suitability of products before buying from us. If you have any special requirements or allergies such as to nuts or flowers you can confirm with us the presence or absence of any particular ingredient in a product by sending an email to email@example.com. If you have special requirements, it is your responsibility to read the product labels carefully upon receipt of your order to ensure that the products are suitable for your use.
Prices for Products exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Product(s) you order, the delivery address and the delivery method you select; please see our Shipping Information for further details. When you place an order via our Website, delivery charges are calculated automatically in your shopping basket depending on your choices and added to your order.
We may update prices at any time. Despite our best efforts, a small number of the hundreds of products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
From time to time we may apply promotional prices to products on this Website. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.
Please note that all offers are subject to availability
If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Website, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.
THE ONLINE ORDER PROCESS
You will have an opportunity to check and correct any input errors in your orders via the Website up until the point at which you submit your order by clicking the confirm order with an obligation to pay (or similar) button on the check-out page of our Website. Please carefully check your order at each stage of the order process. Once you have clicked the confirm order with an obligation to pay (or similar) button, you will need to pay for the Products you have ordered via the Website.
Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement, subject to our acceptance of your order (or offer to make a purchase). If you place an order via our Website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) by sending you an e-mail that confirms that the Products have been dispatched. The Contract between us will only be formed when we send you the Dispatch Confirmation.
We may choose not to accept your order (or offer to make a purchase) for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept).
Our agreement is formed when we accept your order (or offer to make a purchase). The processing of your payment and acknowledgment of receipt of your order (by email) does not constitute legal acceptance of your order.
If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.
The total cost of your order and/or purchases is the price of the Products and applicable delivery charges.
We must receive payment in advance before your order and/or purchase can be processed, unless we have agreed otherwise in advance in writing.
If you use a credit/debit card to pay for your order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your order.
When ordering goods from Blossom Cosmetics Ltd for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; Blossom Cosmetics Ltd has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods. Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimate.
Subject to availability and our Shipping Information, where we have agreed to deliver the products, we will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your order. In the case of circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by customs clearance procedures, traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the products within these timescales and we will not be liable for any delay or failure to deliver the products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.
You own the Products once we have received payment in full, including all applicable delivery charges.
CANCELLATION AND RETURNS
You may cancel your order (or any part of it) and return your Products for any reason before dispatch by sending an email to firstname.lastname@example.org. If your order has left our premises, you may still be able to cancel if you refuse the package and we receive the package back at our premises in its original unopened condition. On receiving that returned package, you will receive a refund for the products minus any reasonable restocking fee, but no refund for postage and packaging costs. Unfortunately, we cannot accept cancellations for cosmetic products after a package has been opened due to health protection or hygiene reasons.
If there is a problem with the product please contact us immediately. You can email us at email@example.com. We aim to check and package orders carefully, however, if we have made a mistake or if a product you have received is not as expected we would like to be able to correct this. We may like to see pictures, or we may ask you to send an item back if you are requesting a return. You may be required to pay return postage but this will be reimbursed along with original order costs if the order is inspected and determined to be faulty.
OTHER IMPORTANT TERMS
If any provision of our agreement (including any provision in which we exclude or limit our liability to you) is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of our agreement and the remainder of the provision in question shall not be affected.
No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.
We may update, vary and amend these Terms from time to time without prior notice. Each time you order or otherwise purchase a Product from us, the Terms in force at that time will apply (as set out on our Website). Please check on our Website to ensure that you understand which Terms apply.
These terms and conditions and all contracts entered into under them are governed by and are to be construed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the Courts of England and Wales in relation to any contract entered into under these terms and conditions.